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TOOLS & RESOURCES

FAQ's

How has the transportation industry changed since 9/11?

Since 9/11, we live in an era of heightened airport security and constantly changing federal regulations regarding the transportation of freight goods through our nation's airports. Dove has been working closely with regulatory authorities like the TSA (Transportation Security Administration) & FAA (Federal Aviation Administration), airlines and clients to ensure that the goods we ship comply with all federal and state regulations. At the same time Dove is steadfast in our commitment to meeting our client's deadlines in a safe, secure and cost-effective manner. To accomplish this goal we have developed some tips that you may use as a checklist to prepare your shipments for their time-sensitive delivery and provided information to educate you and your firm to the latest security developments that may affect the delivery timelines of your firm's materials.

Will there be any delays? How fast can I have my material delivered?

How fast your firm's material moves depends on many factors. The size of the shipment, pick up and delivery locations and commercial flight availability all can factor into the delivery time frame. It is important to understand that even though security procedures have generally become more uniform, security inspections vary from airline to airline and city to city. The TSA has yet to develop standardized security procedures for airlines when handling shipments like perishable goods, large bulk, pallet, and containerized freight, undeveloped film and/or high-value goods. To receive a rate quote and an accurate delivery time estimation, please contact Dove's helpful customer service managers who are available 24 hours a day, 365 days a year.
Please note:

  • A large percentage of your shipments will be opened to verify the contents listed on your airway bill.
  • Depending on the airline and city, these procedures could significantly add to the transit time of your shipment.
Do I need special paperwork for international shipments?

All international shipments require a commercial invoice detailing the shipper's and consignee addresses and contact information, a description of goods and their declared value.

In addition to the commercial invoice, those shipments with a declared value in excess of $2500.00 require a Shipper's Export Declaration. A Schedule B number is also recommended on the commercial invoice and the SED.

An original copy of the Shipper's Export Declaration (SED) must be sent along with the shipment. Faxed copies are not accepted by export customs any longer.

Is there any special paperwork for domestic shipments?

All shipments must be accompanied by a Dove Bill of Lading. Contact your local Dove Operation Center and request a supply of pre-printed bills of lading. You will be supplied with bills of lading that have your firm's name and address pre-printed on each one. You may also download bills of lading from Dove's web-site. When filling out the bill of lading make sure that you list a working phone number for your consignee, that you clearly list the contents of your shipment and the desired service level so that Dove's customer service managers can handle any customs or special care concerns.

Do I need to put labels on my packages?

YES! While only one bill of lading is required for each destination you desire to ship to, it is important to clearly label each and every package with both the shipper and consignee details.

How do I place an order?

You can place an order through our online Dove Trax service. You can also use Dove Trax to track your shipments. Of course, if you prefer to speak to a live person, Dove's customer service representatives are available 24/7/365 for your convenience.

Any other tips?

All's well that is packaged well… While Dove takes precautions with all the shipments we transport, we rely on our clients to properly package the material they send. Sometimes material is too fragile or delicate and requires special handling or packaging. Dove is happy to lend a helping hand by providing packaging or crating services. If you have fragile goods or sensitive material, please contact Dove's customer service manager for advice or assistance. Dove has organized a team of hard-working, creative and flexible transportation and logistic experts who are dedicated to ensuring your shipping experience is a successful one. That means we employ every tool in our possession to meet your shipping deadlines in a worry-free, cost-effective manner. If you have additional questions, please contact our friendly customer service managers 24 hours a day, 365 days a year.

INCO TERMS

Rules for International trade as defined by Incoterms® 2016

Duties of buyer/seller according to Incoterms® 2016

EXW – Ex Works (named place)

The seller makes the goods available at its premises. This term places the maximum obligation on the buyer and minimum obligations on the seller. The Ex Works term is often used when making an initial quotation for the sale of goods without any costs included. EXW means that a seller has the goods ready for collection at his premises (works, factory, warehouse, plant) on the date agreed upon. The buyer pays all transportation costs and also bears the risks for bringing the goods to their final destination. The seller doesn’t load the goods on collecting vehicles and doesn’t clear them for export. If the seller does load the goods, he does so at buyer’s risk and cost. If parties wish seller to be responsible for the loading of the goods on departure and to bear the risk and all costs of such loading, this must be made clear by adding explicit wording to this effect in the contract of sale.

FCA – Free Carrier (named place)

The seller hands over the goods, cleared for export, into the disposal of the first carrier (named by the buyer) at the named place. The seller pays for carriage to the named point of delivery, and risk passes when the goods are handed over to the first carrier.

CPT – Carriage Paid To (named place of destination)

The seller pays for carriage. Risk transfers to buyer upon handing goods over to the first carrier.

CIP – Carriage and Insurance Paid to (named place of destination)

The containerized transport/multimodal equivalent of CIF. Seller pays for carriage and insurance to the named destination point, but risk passes when the goods are handed over to the first carrier.

DAT – Delivered at Terminal (named terminal at port or place of destination)

Seller pays for carriage to the terminal, except for costs related to import clearance, and assumes all risks up to the point that the goods are unloaded at the terminal.

DAP – Delivered at Place (named place of destination)

Seller pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer.

DDP – Delivered Duty Paid (named place of destination)

Seller is responsible for delivering the goods to the named place in the country of the buyer, and pays all costs in bringing the goods to the destination including import duties and taxes. This term places the maximum obligations on the seller and minimum obligations on the buyer.

Rules for international trade conducted entirely by water defined by Incoterms® 2010

FAS – Free Alongside Ship (named port of shipment)

The seller must place the goods alongside the ship at the named port. The seller must clear the goods for export. Suitable only for maritime transport but NOT for multimodal sea transport in containers (see Incoterms 2010, ICC publication 715). This term is typically used for heavy-lift or bulk cargo.

FOB – Free On Board (named port or place of shipment)

The seller must load the goods on board the vessel nominated by the buyer. Cost and risk are divided when the goods are actually on board of the vessel (this rule is new!). The seller must clear the goods for export. The term is applicable for maritime and inland waterway transport only but NOT for multimodal sea transport in containers (see Incoterms 2010, ICC publication 715). This Term has been greatly misused over the last three decades, ever since Incoterms 1980 explained that FCA should be used for container shipments.

CFR – Cost and Freight (named port of destination)

Seller must pay the costs and freight to bring the goods to the port of destination. However, risk is transferred to the buyer once the goods are loaded on the vessel (this rule is new!). Maritime transport only and Insurance for the goods is NOT included. This term was formerly known as CNF (C&F).

CIF – Cost, Insurance and Freight (named port of destination)

Exactly the same as CFR except that the seller must in addition procure and pay for the insurance. Maritime transport only.

Contact Us

E: operations@dovelogistics.com
P: 888.329.5811
P: 817.329.5811

DUNS#:  101065956
CAGE CODE:  569B9

Available 24/7/365

Office Address
1080 South Kimball Avenue
Suite 100
Southlake, Texas 76092

Mailing Address
PO Box 3110
Grapevine, Texas 76099

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